Late Policy: Clients have a 10 minute window for being late (this is dependent on their actual stylist). If you are past that time window you may be asked to reschedule.
No-Show/Late cancellation Policy: Clients need to give a 24 hour notice when canceling. If you cancel within 24 hours or no show, you will be sent an invoice for the service missed. There will be a one time grace period for most situations.
However we KNOW life happens and things come up, so just contact your stylist and let them know what's going on. Please remember this is our livelihood and when you don't show up that stylist doesn't get paid.
Re-do/Refund Policy: We DO NOT offer refunds. We want you to LOVE the service you have done. If you are unhappy with your service reach out to us within 72 hours and we will be glad to fix it for you. However, if you have a consultation with your stylist about what you want done and then later you decide you just don't like it on you or you want something different, that does not constitute a re-do and there will be a charge to fix it.
*All product sales are final!